FAQ
HOW DOES PICKUP WORK?
Once your booking is confirmed, we'll arrange a pickup time from our location in the Sutherland Shire. We'll show you how everything works before you leave, and you'll return the equipment at the agreed time after your hire.
HOW MUCH IS THE SECURITY BOND?
A refundable security bond is required for all hires. The bond amount depends on the equipment you're hiring and will be advised before payment. The bond is refunded after all equipment is returned in the same condition it was collected.
WHAT IF EQUIPMENT IS DAMAGED?
If equipment is returned damaged or with missing items, repair or replacement costs may be deducted from the security bond. Fair wear and tear is expected, but customers are responsible for any damage that occurs during the hire period.
IS DELIVERY AVAILABLE IN SYDNEY?
No. All equipment is pickup only from the Sutherland Shire. This helps us keep our hire prices affordable while ensuring every item is tested and ready before collection.
WHAT ID DO I NEED?
For all hires, you’ll need a valid photo ID (driver’s licence or passport) that matches the name on the booking, plus a mobile number and email. We may also request proof of address for higher-value hires or first-time customers.